Shipping policy

Shipping Policy

Last updated: March 2026

Free New Zealand Shipping

We offer free standard delivery on all orders within New Zealand. No minimum spend, no hidden fees.

Processing Time

Orders are processed within 1–2 business days. You'll receive an email with tracking details once your order has been dispatched.

Delivery Timeframes

• Standard delivery (NZ): 3–5 business days
• Rural delivery (NZ): 5–7 business days

Delivery times are estimates and may vary during peak periods or public holidays.

Order Tracking

Once your order ships, we'll send you a tracking number via email. You can use this to track your delivery in real time.

International Shipping

We currently ship within New Zealand only. If you're based overseas and interested in our products, email us at hello@paloma.social — we'll let you know when international shipping is available.

Missing or Delayed Orders

If your order hasn't arrived within 7 business days, get in touch at hello@paloma.social and we'll track it down for you.

Paloma is operated by Oliver Group Ltd, Auckland, New Zealand.