FAQs

Shipping & Returns
We want your Paloma gear to feel right on the court. If your new racket doesn't feel like the perfect fit for your game, send it back within 30 days for a hassle-free return or exchange.

What's the difference between Padel & Pickleball?
In the most simple terms,
PICKLEBALL: Played on a small open court with a lightweight plastic ball — no walls, easier and quicker to learn.
PADEL: Played on a larger enclosed court with walls that you can hit the ball off, like squash — slightly more strategic and tennis-like.
• Pickleball = no walls
• Padel = walls in play
Here is a video if you want to learn more:
https://youtu.be/8AUCV__8KsM  

How long does shipping take?
We work hard to get your gear to you quickly so you can start playing. Orders typically ship within 1-2 business days, and delivery usually takes 3-5 business days nationwide.

How can I contact a real person?
We’d love to chat! Our support team is here to answer any questions about the gear, the rules, or finding a court. You can reach out to us via the 'Contact Us' page.